Shipping & Returns

Our pieces are made to order and shipped via DHL Express or UPS. Estimated delivery is 5–7 business days from purchase, unless another timeframe is shown before you order. Remote areas may take longer.
Pre-order dispatch estimates appear on the relevant product page.
Orders are processed Monday–Friday, excluding public holidays. Tracking details are emailed once dispatched.
Please provide a complete street address. We cannot deliver to P.O. boxes or APO/FPO addresses.
Standard shipping is USD $30. Any complimentary-shipping offer and its qualifying spend are shown before purchase.
Bridal shipping is calculated separately at checkout due to special packaging and handling. Complimentary-shipping offers exclude bridal unless stated otherwise.
For U.S. deliveries, we cover import duties and tariffs. Prices are in USD; applicable sales tax and shipping are shown before payment. Mandatory charges are included in advertised prices where required by law.
For deliveries outside the U.S., the recipient pays import duties, customs fees and local taxes. Please check your local import requirements; customs clearance may delay delivery.

We cannot accommodate order changes, address changes or cancellations, except where required by law. Please check your details carefully before ordering.
If we cannot ship within the advised timeframe, we'll notify you before it passes, provide a revised estimate and explain your options to accept the delay or cancel for a refund, as required by law.
For a missing, delayed or damaged parcel, contact us. We'll investigate with the carrier and provide any remedy required by law.

We offer exchanges through credit notes if you need a different size, the style doesn't suit or you simply change your mind.

Sale, archive, bridal, accessories, leather, suede and items marked final sale are excluded. These exclusions do not affect remedies required by law.
Items must be unworn, unwashed and unaltered, with all swing tags, return tags and hygiene seals intact.
Please include the original packaging and any supplied dust bag.

Apply through our returns portal within 10 calendar days of receiving your order, using your order number or proof of purchase. This is the deadline to request your return, not for the parcel to reach us.
Once approved, send your return promptly to the address provided. U.S. customers return to our domestic U.S. facility; customers outside the U.S. return to our Australian facility.
Please do not use another address or arrange a drop-off.
Use tracked postage, keep your receipt and add the tracking details to your return request.

You arrange and pay for return shipping.
A USD $20 handling/restocking fee applies, or USD $35 for three or more items, deducted from your credit note.
Items returned without original packaging, including any supplied dust bag, may incur an additional USD $50 restocking fee on top of the standard USD $20/$35 handling/restocking fee.
Original delivery and return shipping costs are not credited or reimbursed, except where required by law.

Allow up to 14 business days from receipt at our return facility for inspection and processing. Once accepted, we'll email your credit note.
Returns that do not meet the eligibility or condition requirements may be refused. If this happens, we'll email the reason and arrange to send the item back.
Legally required refunds and remedies follow the applicable legal timeframe.

All size and style exchanges are processed through a credit note. Use it to place a new order for a different size or style, subject to availability, or keep it for a future purchase within its validity period.
Credit notes are valid for 6 months from issue, unless applicable law requires a longer period or no expiry. Earlier purchases and existing credit notes retain their original terms.
Credit notes and gift cards can be used for products, but not shipping. Credit notes cannot be redeemed for cash unless required by law.
Standard shipping charges and any qualifying complimentary-shipping offer apply to new orders, including exchanges. Any shipping charge is shown before payment.

Please contact us with your order details and photographs where practical.
We'll provide any repair, replacement, refund or other remedy required under applicable U.S. law, including reimbursement of shipping costs where required.
Our return deadline, exclusions, condition requirements, fees and credit-note terms do not limit your legal rights.

Need help with sizing, delivery or a return? Our customer service team is happy to help through our contact page.