Shipping & Returns
SWF BOUTIQUE PTY LTD
SHIPPING POLICY
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Free Shipping on all Australian and international orders over $300.
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A flat rate of $30 AUD applies to Australian orders under $300.
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A flat rate of $35 USD applies to international orders under $300. -
All orders are shipped via Express Delivery and are made-to-order. Please allow 7–10 business days for delivery from the date of order.
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Delivery times may extend to 14–17 business days for remote areas or postcodes 6005 and above.
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Pre-orders will ship as soon as production is complete. Estimated dispatch dates are noted on each product page.
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Once dispatched, you will receive a tracking email to follow your order.
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We do not ship to P.O. boxes or APO/FPO addresses. Please provide a valid street address at checkout.
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Orders are processed Monday–Friday only. We do not operate on public holidays.
International Customers: Import duties, customs fees, and local taxes are the responsibility of the recipient. S/W/F is not liable for any charges incurred or for packages held by customs. Please ensure you’re familiar with your local import regulations.
Important Notes:
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Shipping fees are non-refundable.
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Credit notes and gift cards cannot be applied to cover shipping costs.
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Delivery times are estimates only; we are not responsible for delays, lost, or stolen packages once dispatched.
RETURNS POLICY
We do not offer refunds, except as required by Australian consumer law. However, we’re happy to offer:
- Store credit valid for 6 months, or
- Exchanges for the same item in a different size (subject to availability)
Return Conditions:
- You must request a return within 7 days of receiving your order.
- Items must be returned in original condition with swing tags and return tags attached.
- Items returned without original packaging may incur a $50 restocking fee.
- A $20 handling fee will be deducted from your credit note.
- Customers are responsible for all return shipping costs. We do not provide return labels.
- All returns must be sent to our Australian warehouse—we do not accept drop-offs.
- Accessories, leather, and suede items are final sale and cannot be returned.
- Any promotional gift must be returned with the original item.
To exchange or obtain a credit note, please CLICK HERE
Please use a tracked service to ensure your return reaches us safely. If your item is lost in transit, we are unable to issue a credit note or exchange.