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Worldwide shipping available on all orders, please allow 7 - 10 business days.
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    SWF BOUTIQUE PTY LTD

    SHIPPING POLICY

    1. Australia
      • Free Shipping on all Australian orders over $300. All other orders within Australia will be charged a flat fee of $15.00.
      • Orders within Australia are delivered by Express Post (Australia Post) and require 7-10 Business days for delivery from date of dispatch* (subject to availability and delivery schedules from Australia Post).
      • Pre orders are made to order and are therefore final. Pre orders are delivered as soon as they are produced. The date of delivery is on the product page. Please forward your day time address and contact details for delivery.
      • All orders are very well packed and you will receive an email with full tracking details once shipped.
      • If you have any questions please use the contact form provided

    *Australian capital, metropolitan & major regional areas apply. Delivery can take up to 14-17 business days for remote districts & post cods of 6005 and above (East Coast Operations).

    1. International
      • International shipping will be charged a flat fee of $30.00.
      • Orders received by 12pm EST are delivered TNT and will arrive within 7 -10 business days (depending on customs processing in delivery country).
      • Please forward your daytime address and contact details for delivery (Recipients must sign upon delivery).
      • If you have any questions please use our contact form.
      • We do not offer shipping to P.O. boxes or APO/FPO addresses at this time. Please do not put a P.O box as your shipping address. We do not operate on public holidays or outside of business days.

    As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country we are shipping to; payment of these maybe necessary to release your order from customs on arrival. S/W/F will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as it’s rules and regulations for importing foreign goods and products.

    • Tracking
      • Upon shipment, you will receive a shipment confirmation email with your tracking number

    Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We do not hold responsibility for damaged, lost or stolen packages.

    RETURNS POLICY

    To the extent permitted by law, WE DO NOT PROVIDE CASH REFUNDS.

    Provided that the goods are in the same condition in which they were delivered along with the swing and return tags, you may return products within FIVETEEN (15) days from the date of purchase.

    Products that we no longer stock, or open cartons will not be accepted for return.

    ALL ACCESSORIES, LEATHER, AND SUEDE ITEMS ARE FINAL SALE.

    We will charge you a handling fee of $15 of the sale price of the returned products and you shall be issued with a credit note for the balance. We do not provide refunds. You acknowledge that the handling fee is a genuine pre-estimate of the costs suffered by the return of the goods.

    You shall be liable for delivery costs on all returned products except in relation to faulty goods.

    An exchange may be offered if you wish to change the size of a product, provided the item is returned within FIVETEEN (15) days from the date of purchase in the same condition in which they were delivered along with the swing and return tags.

    To exchange or obtain a credit note, please send your returns to:

    Australia

    S/W/F Exchanges/Returns, Australia
    2a Lagoona Court, Blackburn 3130, Victoria, Australia

    U.S.A

    S/W/F Exchanges/Returns, U.S.A
    12 Segovia Aliso Viejo, Ca, 92656, U.S.A

    Enclosed in your Online Order you will find your Returns Slip. This must be filled in and sent back with your return. Remember to fill in the Returns Slip with your Name, Order Number and the reason for your return.

    Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so it is recommended to use a tracked method for safe delivery.